In fact there are excellent CRMs that allow you to manage the customer better and if you already have one you probably know it very well. WhatsApp chat and email marketing for restaurants and hotels are channels where you can use direct response marketing. Find out what are the best days to do it. Use WhatsApp Business quick replies to avoid clogging up the reception with all the most frequently asked questions breakfast in the room in a hotel This advice was also taken from the post of the good Daniele Sarti.
How many times do your guests ask you for the hotel wifi password Or information about breakfast room service These like perhaps many other questions are repeated very often during the season. Maybe you didnt know it but WhatsApp Phone Number Data Business offers you a quick shortcut to answer the most frequently asked questions quick answers . The advantages of this service are quite numerous offer an almost immediate response to your guest you dont waste time writing the same message maybe even several times on the same day you have time to think of a polite and precise response save it and use it when necessary.
In fact in a hurry you or a member of your staff risk responding inaccurately or not in line with the usual welcome and availability that distinguishes you. You can also use WhatsApp Business quick replies to help your guests who cannot reach your hotel or for those who speak a foreign language. In the latter case in fact it is not always easy to write the most correct and understandable words. Put your current guests on a broadcast list and use it to inform them pool hours You can find this and other suggestions in the post by Lucio Bonini of InfoAlberghi.
發表於 2024-2-5 12:38:23
